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EMPOWERING GROWTH WITH REAL DATA

OUR TECHNOLOGY

01 / FAST
02 / SECURE
03 / EASY

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Product

MEET SYNTRA

OUR STORY

As the demand for technological progress continues to rise worldwide, there is an increasing need for innovative systems that not only streamline daily life but also enhance the productivity of companies on a global scale. This is where Syntra comes in, designed to keep your business consistently ahead every day of the week.

OUR VISION

At Syntra, we take pride in offering cutting-edge products to the global market. Our vision is to consistently stay ten years ahead of competitors, ensuring that your business remains ahead of the curve. Our mission is simple: to enhance your business's efficiency, outperforming competitors at all times.

OUR TECHNOLOGY

With over two decades of experience and development, our technology at Syntra is a testament to continuous evolution. Our dedicated team of developers consistently strives to deliver state-of-the-art tech solutions. We take pride in offering cutting-edge technology while ensuring cost-effectiveness, putting more money back in your pocket.

About
RouteSense

ROUTESENSE

RouteSense is an advanced communication management platform developed by Syntra, designed to optimize and enhance the performance of outbound dialing campaigns. It offers a range of sophisticated features and tools that ensure efficient call routing, high reliability, and comprehensive analytics, making it an indispensable solution for modern businesses seeking to improve their communication strategies.

USING ROUTESENSE

MULTIPLE SERVICE PROVIDERS
  • Load Balanced

    • Load Balancing can be adjusted in Real-Time to benefit better performing or more cost effective Service Providers.

  • Service provider Independant

    • Best performing Identity, independant of Service provider.

  • Performance Based

    • Best Performing Identity on the Best performing Service provider.

EXPERT IDENTITY SELECTION
  • Expert Identity Selection Methods

    • Least Used

    • Highest Success Ratio

    • High Availability

    • Busy Ratio

    • No Answer Ratio

HIGH AVAILABILITY
  • Auto-remediation on Actual network events

  • Auto-Disable

  • Auto-Enable

  • Pro-active Alerting

BLENDED LOAD-BALANCED
  • Real-Time Load Balancing of blended Selection Methods

  • 70% Highest Success Ratio

  • 20% High Availability

  • 10% Least Used

Seamlessly Load-Balanced

DASHBOARDS
  • Determine which IDENTITY or Service Providers are top performing.

  • Ensure Services are performing as expected.

 

  • Identify and remediate problems, before they impact Operations.

SIMPLIFY COMPLEX TASKS
  • Enable/Disable Service Provider

  • Enable/Disable Identities

  • Change Campaign Mappings

  • Add/Remove Service providers

  • Add/Remove Identities

All with a few clicks

POOLS
ONE-TO-MANY ANI MAPPING
SCHEDULED MAPPING OVERRIDE
  • A RouteSense pool is a configuration of multiple service provider trunks and unique CLID (Caller Line Identifiers) grouped together to optimize outbound call routing.

  • Each pool employs advanced selection algorithms to choose the best-performing identities, ensuring high call success rates and balanced usage.

  • By managing these pools, RouteSense enhances call success rates, reliability, and resource efficiency across communication campaigns.

  • RouteSense leverages the Automatic Number Identification (ANI) presented by the customer's dialler system to effectively map dialler campaigns to specific RouteSense pools.

  • This setup facilitates detailed per-campaign business intelligence reporting, offering valuable insights into campaign performance and outcomes.

  • Further enhancing the campaign-to-pool mapping via ANI, RouteSense also offers schedule-based campaign-to-pool mappings.

  • This feature extends the flexibility and control of outbound dialling campaigns by allowing administrators to override the standard ANI-based mapping on a scheduled basis.

  • Administrators can pre-define specific time periods during which an alternate RouteSense pool will be used for a particular campaign, like scheduling events in a calendar application like Outlook

BUSINESS INTELLIGENCE REPORTING
  • Call Detail Recording enhanced to include Service provider used, IDENTITY used and Final Call Result.

  •  Further Enhancement to BI by addition of verified   Service CBIT Report.

MONITORING & ALERTING
  • Ensures Operations and IT stay informed of any problems in the system.

SEAMLESS INTEGRATION WITH CLI PROTECT SOLUTION
  • SPAM Protection

  • Increased (ASR) contacts answering

  • Reduction in costs to collect from Debtors

  • Correct call backs to correct queue

  • Improved Agent Productivity and Efficiency

  • Call Data to inform Campaign Strategy

  • Call Data for Mobile and Landline per hour 

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GET IN TOUCH

info@syntra.co.za

Tel: +27 76 141 5573

120 Kyalami Glen, Kyalami

Gauteng, 1619

Contact

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