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EMPOWERING GROWTH WITH REAL DATA

OUR TECHNOLOGY

01 / FAST
02 / SECURE
03 / EASY

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Product

MEET SYNTRA

OUR STORY

As the demand for technological progress continues to rise worldwide, there is an increasing need for innovative systems that not only streamline daily life but also enhance the productivity of companies on a global scale. This is where Syntra comes in, designed to keep your business consistently ahead every day of the week.

OUR VISION

At Syntra, we take pride in offering cutting-edge products to the global market. Our vision is to consistently stay ten years ahead of competitors, ensuring that your business remains ahead of the curve. Our mission is simple: to enhance your business's efficiency, outperforming competitors at all times.

OUR TECHNOLOGY

With over two decades of experience and development, our technology at Syntra is a testament to continuous evolution. Our dedicated team of developers consistently strives to deliver state-of-the-art tech solutions. We take pride in offering cutting-edge technology while ensuring cost-effectiveness, putting more money back in your pocket.

About

USING ROUTESENSE

EXPERT IDENTITY SELECTION
  • Ensures the optimal outbound IDENTITY is used for each call, selection is adapted based on performance throughout operational hours using proprietary Algorithms. 

  • Successful Contact Promotes.

  • Failures Demotes.

FIT-FOR-PURPOSE ORGANOGRAM EXPERT IDENTITY SELECTION
  • Each outbound Organogram Department Group or Team can have its own pool of IDENTITIES with Expert IDENTITY selection per pool. 

DASHBOARDS
  • Determine which IDENTITY or Service Providers are top performing.

  • Ensure Services are performing as expected.

 

  • Identify and remediate problems, before they impact Operations.

FIT-FOR-PURPOSE OUTBOUND EXPERT IDENTITY SELECTION
  • Each outbound campaign can have its own pool of CLIDs with Expert CLID selection per pool.

MULTIPLE SERVICE PROVIDERS
  • Load Balanced

    • Load Balancing can be adjusted in Real-Time to benefit better performing or more cost effective Service Providers.

  • Service provider Independant

    • Best performing Identity, independant of Service provider.

  • Performance Based

    • Best Performing Identity on the Best performing Service provider.

CONFIGURABLE
& ADAPTABLE
  • Non-Performing IDENTITIES can be removed from Pools.

  • IDENTITIES can be added to increase contactibility ratios.

REAL-TIME MACHINE LEARNING ALGORITHMS
  • Best performing IDENTITIES are promoted to be used more efficiently, while bottom performing IDENTITIES are demoted.

SERVICE PROVIDER HIGH AVAILABILITY
  • Ensures valuable outbound call resources are not wasted. 

  • Speeds up Mean time between outbound calls.

  • Mitigates outages on Back End Service Providers.

SEAMLESS INTEGRATION WITH CLI VERIFY SOLUTION
  • Zero tampering with Brand and context.

  • Trusted, Valuable and Safe.

  • Increased Sales due to call being answered.

BUSINESS INTELLIGENCE REPORTING
  • Call Detail Recording enhanced to include Service provider used, IDENTITY used and Final Call Result.

  •  Further Enhancement to BI by addition of verified   Service CBIT Report.

MONITORING & ALERTING
  • Ensures Operations and IT stay informed of any problems in the system.

SEAMLESS INTEGRATION WITH CLI PROTECT SOLUTION
  • SPAM Protection

  • Increased (ASR) contacts answering

  • Reduction in costs to collect from Debtors

  • Correct call backs to correct queue

  • Improved Agent Productivity and Efficiency

  • Call Data to inform Campaign Strategy

  • Call Data for Mobile and Landline per hour 

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GET IN TOUCH

info@syntra.co.za

Tel: +27 76 141 5573

120 Kyalami Glen, Kyalami

Gauteng, 1619

Contact

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